Loyalty Rewards

 

 

The Loyalty feature allows users to have an in-app version of a traditional stamp card. Rather than pulling out the hole-puncher or scribbling an easy-to-forge symbol, the vendor punches the secret code into the customer’s phone to add a “stamp.” Once users have reached the required number of “stamps,” they’ll unlock the deal. This deal can be redeemed immediately or saved for later.

*Note: Updating apps that were last updated before April 2014 will cause users to lose their stamps.

Available on:

  • iOS
  • Android

Great for these industries:

  • Restaurants
  • Shops
  • Salons & Spas

Monetization ideas:

  • Incentivize customers to return to your business by offering rewards in exchange for visits (ex. buy 9 cups of coffee and get the 10th free).
  • Incentivize customers to spend more money by offering rewards in exchange for spending a certain amount of money (ex. spend $200 and receive 10% off your next purchase). 

Related features:

Setup

Navigate to Edit > Build to begin the setup process, then follow the steps below.

1. Click ADD FEATURE.

2. Choose the Loyalty feature from the menu, then click SELECT.

3. Name your feature, then click ADD. Your new feature will now appear in the left-side menu.

4. Click on the feature to expand its menu. From the left-side menu you can:

  • use the checkbox to delete the feature.
  • click and drag the arrow icon to rearrange.
  • edit the feature icon by clicking it, then selecting a new image from the fly-up menu.
  • toggle on/off the feature.
  • jump to a specific section (i.e. Content or Custom Design) to adjust the feature settings.

Content

Here you can rename the feature and add your stamp loyalty or tiered loyalty stamp cards.

1. Under Screen Info, change your Screen/Feature Name or leave as-is. This is the name that will appear in the app’s feature menu (e.g. “Stamp Card” as opposed to “Loyalty”).

2. Under Loyalty, click ADD STAMP LOYALTY or ADD TIERED LOYALTY. Complete the fields below, then click ADD. Repeat this process for each loyalty card.

Stamp Loyalty:

  • Loyalty Title: Give your loyalty card a name.
  • Stamps Needed to Unlock Reward: Choose how many stamps are required for a user to receive a reward. 
  • Secret Code: Choose the code employees will input to stamp customers’ cards. We recommend something memorable that wouldn’t be easy to guess. This code should not contain any spaces or special characters. 
  • Push Notes Award: Choose if you want to reward users for accepting push notes with a free stamp. 
  • Display Mode: Decide if you’d like the feature displayed in Grid or Meter form.
  • Thumbnail Image: Upload a thumbnail image (140x140px in PNG format) for this loyalty card.

Tiered Loyalty:

  • Loyalty Title: Give your loyalty card a name. 
  • Secret Code for a Stamp: Choose the code employees will input to stamp customers’ cards. We recommend something memorable that wouldn’t be easy to guess. This code should not contain any spaces or special characters.
  • Award Per Stamp Amount: Choose how many awards the user will receive per each stamp.
  • Name Your Unit Type: Select a name for your unit type (ex. Points, Kudos, Credits).
  • Unity Type Abbreviation: Select an abbreviation for your unit type (ex. Pts, Kr, Cr).
  • Instructions: Describe how to use the tiered loyalty feature. Customize the text to your liking to communicate the abilities and offerings of this feature.
  • Push Note Award: Choose if you want to reward users for accepting push notes with one free stamp.
  • Thumbnail Image: Upload an image to present your loyalty feature (140 x 140 px in PNG format).

3. Click SAVE at the top right when you’re done.

4. To add award details to the Tiered Loyalty, select ADD OFFER. You can add up to 10 awards.

  • Offer Title: Give each offer a name.
  • Description: Describe each offer.
  • Points to Unlock Offer: Select how many points a user will need to unlock each award. 
  • Can This Offer Be Reused: Choose if users can unlock/redeem it more than once.
  • Thumbnail Image: Upload a thumbnail image (140x140px in PNG format) for this loyalty card.
  • Meter Icon: Select a meter icon. You can choose from one of ours or upload your own. 

 

  • Each perk has the option to have a thumbnail icon. If there is no icon selected, then the gauge icon and title will be left in its place.
  • Each perk will have an expandable description box (dropdown view). This dropdown will also show a REDEEM button. If this is unavailable the button will not exist. In the description, the needed number of points to redeem will be displayed.

Custom Design

If you’d like create a custom design for this feature instead of using the Global Design, you’ll do so here. Skip over this section if not. See here for more info.

Activity 

If you would like to check on user activity, track engagement, and monitor your top coupon users, you’ll do so here. Skip over this section if not. See here for more info.

Examples


Single Loyalty

Tiered Loyalty

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